Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you book our infinity pool experience, create an account, or contact us. This includes your name, email address, phone number, and payment information.

We also automatically collect certain information about your device when you visit our website, including your IP address, browser type, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to process your bookings, communicate with you about your reservations, and provide customer support. Your contact details allow us to send you booking confirmations and important updates about your Sky Pool with Aura experience.

We may also use your information to improve our services, personalize your experience, and send you promotional offers if you have opted in to receive marketing communications.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website. We use both session cookies and persistent cookies for functionality and analytics purposes.

4. Third-Party Analytics

We use third-party analytics services to understand how visitors use our website. These services may collect information about your online activities over time and across different websites.

The analytics data helps us improve our website performance, optimize user experience, and make informed business decisions about our luxury infinity pool services in Dubai.

5. Your Rights Under GDPR

If you are a resident of the European Economic Area, you have specific rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted connections.

While we strive to protect your data, no method of transmission over the internet is completely secure. We continuously review and update our security practices to maintain the highest standards of data protection.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Booking and transaction records are typically retained for seven years to comply with financial and legal requirements. Marketing preferences are kept until you opt out or request deletion.

8. Contact Us

Last Updated: December 2024